Case Study
Travel Leaders Johns Creek Elevates Client Insights and Data Integrity with Grasp Technologies
Background
As a proud member of the Travel Leaders franchise and part of the Internova Group—one of the largest travel companies in the world—Travel Leaders Johns Creek has been delivering exceptional service since the 1970s. This family owned, corporate focused agency operates with a dedicated team of experienced remote staff located across the nation, each bringing valuable tenure and industry expertise to support our clients with personalized, high-quality service. We proudly serve client accounts of all sizes, with annual volumes ranging widely and including accounts from $500,000 to some exceeding $40 million. This diverse portfolio reflects our ability to deliver tailored, high touch service regardless of account size or complexity.
“We serve mostly corporate clients—about 95%—but every client’s needs are our top priority. Our reputation is built on trusted relationships and exceptional service.”
The Challenge
To better serve its corporate clients, Travel Leaders Johns Creek needed to:
Streamline reporting and analytics to deliver timely client insights
Ensure clean, accurate data that supports consultative decision-making
Enhance virtual payment efficiency while improving hotel acceptance
The Solution
The agency partnered with Grasp Technologies to modernize its operations using an integrated suite of tools:
graspDATA for automated data normalization and airline integrations
graspANALYTICS for intuitive dashboards and client-ready insights
graspPAY for virtual card issuance and seamless reconciliation
GRASP Prepare to ensure clean, trustworthy reporting data
“Grasp supports us across reporting, analytics, payment solutions, and airline program connections — it’s a true partner in our growth journey.”
Key Results
Operational Efficiency: Daily use of Grasp’s tools streamlined reporting and improved data accuracy.
Strategic Impact: Data-driven insights helped update outdated client policies, unlocking cost savings.
Data Confidence: Clean, reliable data strengthened client trust and reinforced Travel Leaders Johns Creek’s consultative value.
Payment Automation: graspPAY simplified reconciliation, though hotel acceptance challenges remain an industry issue.
“Clean, reliable data tells our clients’ stories and empowers us to offer recommendations that truly make a difference.”
“Our clients appreciate the reconciliation efficiency graspPAY offers. The hotel side acceptance remains a challenge, with faxes failing and email communication often falling short.”
The Outcome
Over a decade of collaboration with Grasp Technologies has fortified Travel Leaders Johns Creek’s operational core—empowering its team to deliver:
Actionable insights
Clear, trustworthy data storytelling
Smooth, automated payment processes
“Over a decade of collaboration with Grasp has made them an indispensable part of our success. Their tools and unwavering support drive our continued growth.”
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