Case Study
Travel Leaders Johns Creek Elevates Client Insights and Data Integrity with Grasp Technologies
Background
As a proud member of the Travel Leaders franchise and part of the Internova Group—one of the largest travel companies in the world—Travel Leaders Johns Creek has been delivering exceptional service since the 1970s. This family owned, corporate focused agency operates with a dedicated team of experienced remote staff located across the nation, each bringing valuable tenure and industry expertise to support our clients with personalized, high-quality service. We proudly serve client accounts of all sizes, with annual volumes ranging widely and including accounts from $500,000 to some exceeding $40 million. This diverse portfolio reflects our ability to deliver tailored, high touch service regardless of account size or complexity.
“We serve mostly corporate clients—about 95%—but every client’s needs are our top priority. Our reputation is built on trusted relationships and exceptional service.”
“Grasp supports us across reporting, analytics, payment solutions, and airline program connections — it’s a true partner in our growth journey.”
Implementation
Seamless Onboarding
Grasp Technologies’ hands on, supportive approach made implementation straightforward:
Led by Account Services alongside Grasp’s onboarding experts, the deployment was smooth and well managed
Thanks to an intuitive platform design, minimal training was required, allowing rapid team adoption
“They handhold us through every step. Grasp’s support team is incredibly responsive and proactive — better than we ever expected.”
Key Results
Boosted Operational Efficiency
The account services team relies on graspDATA and graspANALYTICS daily to sharpen client reporting and operational insights
graspPREPARE guarantees clean, accurate data by eliminating duplicates and errors, building client trust
Dashboards instantly surface spend details by air, hotel, and car, unveiling top suppliers, ticket pricing, booking lead times, and exchange patterns
Meaningful Strategic Impact
Data driven insights revealed outdated travel policies among longterm clients (such as lack of advance purchase mandates), unlocking significant cost savings through policy redesign
Account managers use Grasp reports to tell a compelling data story — not just tracking spend but highlighting why it matters and where opportunities exist
“Clean, reliable data tells our clients’ stories and empowers us to offer recommendations that truly make a difference.”
Client Confidence through Data Quality
High quality data presentations reinforce trust and strengthen the consultative value Travel Leaders Johns Creek brings to every relationship
graspPAY Streamlines Payment Workflows with Some Hurdles
While graspPAY automates payments and reconciliation seamlessly for large clients, hotel acceptance of virtual cards can be tricky due to unreliable faxing and limited front desk training
“Our clients appreciate the reconciliation efficiency graspPAY offers. The hotel side acceptance remains a challenge, with faxes failing and email communication often falling short.”
Conclusion
Partnering with Grasp Technologies has fortified Travel Leaders Johns Creek’s operational core and elevated client services. Through streamlined data cleaning, insightful analytics, and efficient payment solutions, the team is empowered to deliver:
Actionable, client focused insights
Clear, trustworthy data storytelling
Smooth, automated payment processes
“Over a decade of collaboration with Grasp has made them an indispensable part of our success. Their tools and unwavering support drive our continued growth.”
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The Challenge
Travel Leaders Johns Creek sought a solution to:
1. Streamline Reporting and Analytics
Provide account managers with powerful, timely insights for clients without relying on cumbersome manual processes.
2. Guarantee Clean, Accurate Data
Enable consultative management by delivering reliable, clear data that informs policy decisions and maximizes savings.
3. Enhance Virtual Card Payments and Hotel Acceptance
Improve operational workflows and client satisfaction with integrated virtual payment solutions.
The Solution
Travel Leaders Johns Creek implemented Grasp Technologies’ comprehensive suite of tools:
graspDATA: Automatically normalizes and cleans data, integrating with airline programs like United via the PRISM alternative
graspANALYTICS: User friendly dashboards spotlight spending trends, supplier usage, traveler habits, and compliance with policies
graspPAY: Virtual card issuance and reconciliation simplify payments and financial processing
graspPREPARE: A powerful data cleaning tool that ensures reports are grounded in high quality, trustworthy data
