Case Study:
How Capital Area Travel Leaders Upgraded to Travelport+ Using GraspCLOUD
Cloud Hosting and Migrating to Travelport+
Background
Capital Area Travel Leaders is a small to medium-sized, full-service host agency serving Michigan since 1978. Their business is multi-faceted, handling everything from the small independent traveler, to large incentive or family groups, in addition to an array of corporate clients.
In collaboration with Travelport, they wanted to quickly and confidently migrate from Travelport Worldspan to Travelport+. The following case study will advise on that experience and how Grasp Technologies and their GraspCLOUD Cloud Hosting service contributed to that migration.
Challenge
Capital Area Travel Leaders, a full-service host agency in Michigan, needed to migrate from Travelport Worldspan to Travelport+ without disrupting their operations. With multiple corporate clients, back office integrations, and reliance on automated reporting through graspDATA and graspDIRECT, any downtime or data errors during the transition could have serious business impact.
Solution
Working closely with Travelport and Grasp Technologies, the agency planned their migration over a three-month period. graspCLOUD hosted the platform, ensuring smooth setup and access to Travelport+ while maintaining compatibility with existing back office systems. The Grasp team provided hands-on support to configure Galileo Print Manager and ensure accurate data flow for accounting and ticketing through Trams.
Results
The upgrade to Travelport+ was completed in just six weeks with minimal disruption. Thanks to graspCLOUD and responsive support from both Travelport and Grasp Technologies, Capital Area Travel Leaders experienced a smooth transition, accurate reporting, and uninterrupted access to mission-critical systems. The agency continues to benefit from reliable cloud access and ongoing technical support.
About graspCLOUD
graspCLOUD is a secure, cloud-based hosting solution that gives travel agencies and corporate travel departments 24/7 access to their GDS, back office, CRM, and Microsoft tools from anywhere. Designed for modern, distributed teams, graspCLOUD eliminates the high costs and risks of on-premise servers while delivering enterprise-level data redundancy and cybersecurity. Ideal for agencies with remote staff or outsourced consultants, it ensures seamless operations, real-time access, and business continuity—even during disruptive events. With built-in backups, encrypted data protection, and always-on availability, graspCLOUD helps you modernize your tech footprint without the stress of server maintenance or cyber threats.