Case Study:
How Chai Travel Streamlined Operations and Agent Commissions with graspAGENT
How graspAGENT Revolutionized Efficiency and Enhanced Personalization at Chai Travel
Customer
Chai Travel, with its rich travel history, combines the personalized touch of a boutique agency with the advantages of a larger operation.
Focus
Boutique leisure travelers and high-touch SMB customers.
Employees
< 20
Headquarters
New York
Consortium
Virtuoso
Website
The Challenge
Chai Travel was a newly-formed travel agency providing high touch services. With a goal of providing extraordinary personalized service, they also needed the tools to help make their operations as efficient as possible so they could easily scale. The goal was clear: enhance efficiency, streamline processes, and provide better visibility for agents into their business and commissions. However, achieving this while maintaining a personalized touch was no small feat.
The Solution
The agency came to Grasp knowing that they needed a user-friendly platform which would automate processes. The software’s ease of setup allowed them to swiftly implement, reducing time-to-market significantly. Agents, even those without prior reporting experience, quickly adapted to the intuitive interface. The best part? Chai Travel no longer required a dedicated team to manage reporting and commission tracking. graspAGENT became the backbone of their operations, allowing management to focus on strategic decisions rather than administrative tasks.
The Results
The impact was tangible. Chai Travel’s agents praised the tool’s simplicity and efficiency. With better visibility into commissions, they could confidently compare payments and stay on the same page as the agency. Trust between Chai Travel and its agents cemented, the need for manual distribution of commission statements vanished. But it didn’t stop there. The accounting department also reaped the benefits. By automating processes, graspAGENT saved valuable hours—time that could now be redirected toward more strategic initiatives. While the exact dollar value of increased sales remains unquantified, the tool’s role in driving growth is undeniable.
In summary, graspAGENT has become an indispensable tool for Chai Travel, enhancing efficiency, transparency, and revenue management. Its impact extends beyond cost savings, fostering trust and driving growth.
To learn more about graspAGENT and how it can help your travel agency, click the button below.