We try to fulfill all normal report design requests within 72 hours. If you need same-day service on a report request, an additional $250 charge will apply.
General Product Support is defined as general product questions regarding functionality, issues encountered while using the product and resolution of software bugs.
Additional Training/Support is defined as general training sessions and support beyond what is included in your implementation or regular product support or questions. This might include training additional users, clients and/or new employees. This may also include re-installation, moving or multiple installations of software.
Report Design Services is defined as any services related to creation or modification of reports, which includes: Crystal Report Design; Web Reporting (Grasp Data) Reports/Exports; TravelMan Reports; Microsoft Access; or other third-party reporting solutions.
**Expect a minimum of 2 hours for new reports.
General Project work is defined as, but not limited to: consulting or support related to operational issues; backoffice use; any custom configuration of our products; GDS formats; technology support; or third-party software support. An estimate will be provided with these requests and requires client approval prior to work being started.
**A 50% deposit will be required on any estimates exceeding $1,000.
Custom Programming is defined as: any programming or modifications to existing software; new software; or utility design. This includes script writing, general software programming and Microsoft Access development. An estimate will be provided with these requests and requires client approval prior to work being started.
** A 50% deposit will be required on any estimates exceeding $1,000.