Support Is King At Grasp!

Grasp Technologies, Inc. was founded on the belief that customer service was missing from technology in the travel industry.  At Grasp, we strive to provide the highest level of service in the industry!

 

We have MANY support options available to our clients:

 

Email Support

For the quickest response to your needs, please email support@grasptech.com and a support tech will quickly respond to your inquiry.  Please be as detailed as possible.

For New Report Request click here

For a New Support/Research Request click here

 

Telephone Support

We love to hear from clients! Sometimes nothing beats a good chat on the phone to work out an issue. Please feel free to call us between 9am to 9pm Eastern time at (866) 278-3821 (Charges may apply).

Create A Case

Case creation is an easy and effective way to track the progress of a request. Email newcase@grasptech.com a detailed description of your issue and include any pictures, documents or information as attachments. You will immediately receive a response that your case has been created and a technician will be notified.

Remote Support

Click here for remote support.  A remote support session requires a 6-digit pin code, which can be obtained by either calling a support technician at (866) 278-3821 or emailing support@grasptech.com.

Customer Portal

Need a copy of an invoice or want to check the status of support cases?  You can access your customer portal by clicking here.

Self-Service Support Center

Our self-service support center provides users the tools to solve common and not-so-common issues.  It’s a wealth of information to help you better utilize the Grasp suite of tools.