The Support and Infrastructure Specialist is responsible for delivering exceptional service and support to every customer, every time. At Grasp, our “customer” includes both our internal teams, as well as, the external client. Simply put, you love helping people and have this crazy need to do it right the first time. You succeed by leveraging the strong IT fundamentals you’ve developed, coupled with your innate ability to communicate with any one at any level. You thrive in a small team environment where you get to wear many hats, capable of deftly switching between them as the day, or even hour, demands.
As the ideal candidate, your motto is “how you do anything is how you do everything”. You love working the small tasks as well as the large projects. You see unhappy customers as opportunities not headaches. You have strong time management, follow-through and an uncanny ability to anticipate needs. Your motto is seek first to understand, then be understood; so listening and digging deeper are two of your key strengths. You have a passion for technology and appreciate its ever changing cycles.
How to Apply
Please submit a resume and cover letter to email@example.com. We look forward to speaking with you!